Is a Deposit Required to Make a Birthday Reservation?
A 50% deposit is required at the time of booking, online or over the phone with our Event Coordinator. You pay the second half on the day of the event.
What Is Your Cancellation Policy?
We require one week’s notice for a full refund. Parties may be rescheduled at any time before the party, but the deposit will not be refunded for parties cancelled within one week.
Do You Provide Goodie Bags?
No. You are welcome to bring goodie bags but we asked that you not hand them out until the end of the party so kids are not jumping with candy.
Do You Provide Invitations?
Yes. You can find a link to the evite in your email confirmation or by logging into your account.
Can I Get Extra Jump Time?
Yes. We charge $4 per jumper per 30 minutes.
Who Needs Waivers and How Do We Sign?
All jumpers AND observers need a signed waiver. Electronic waivers are active for 1 year. If under age 18, the waiver must be signed by a parent or legal guardian. Waivers can be completed online [...]
Can I Bring My Own Snacks or Food?
No outside food or drink is allowed with the party packages, except for the cake. However, we do have an outside food fee of $75. If you prefer to bring food or drink from the outside as opposed [...]
Do You Provide Paper Goods?
Yes. We provide plates, cups, napkins and utensils for all guests. They are white. You are welcome to bring themed paper goods of your own if you like.
What Does the Party Host Do?
Your party host will ensure your room is set up with plates, cups, napkins and utensils. They will assist with the cake and decoration set-up, help serve food and beverages during the time in the [...]
